Author Archives: Danielle

Have You Thought About What Your Customer Really Needs?

October 3, 2015

Some companies are in a business where they get emergency customer service calls. For example, if your business is web hosting and your client’s site goes down, their business could be damaged....

What is the Critical Chain Method?

September 13, 2015

Many clients ask about the Critical Chain Method of project management, so here is a brief overview: CCM is a schedule method that lets a team put buffers on the project to account for resource discr...

Can My User Experience Designer Act As My Instructional Designer?

September 12, 2015

I’ve been asked on more than one occasion if one really needs to hire an instructional designer, ID, or can they use their UX (User Experience) designer/developer in this role? The two do have ...

Will You Lead Change?

September 4, 2015

The largest obstacle to successful change in the workplace has been identified as ineffective change sponsorship from senior leadership. In these cases, leaders were inactive, invisible or not in agr...

ADKAR Model for Change

September 4, 2015

The ADKAR model is a simple, but effective tool for change management designed by Prosci. It stands for: A  Awareness of the need for change D  Desire to support the change K  Knowledge of how to cha...

The Integration of Change and Project Management is a Must!

August 20, 2015

Do You Want Your Project to Succeed? If I had to choose just one thing that would give a project its greatest overall chance of success, it would be outstanding change management. We all know that a ...

Scrum – like in Rugby?

August 20, 2015

Scrum as in an agile framework for managing projects. It was developed by Jeff Sutherland in 1993 and can be deceptively simple when first explained, but therein lies the brilliance. It was originall...

The Change Management 101 Model

August 19, 2015

There are many methodologies you can use in change management, but one of the simplest is the Change Management 101 Model: Plan, Do, Sustain. Plan Phase – Asses needs and Develop plan In this p...

Do Your Vendors Know You Are the Boss?

August 16, 2015

Vendor management – are you in control? Managing vendors is a challenge for many business owners. You’re juggling deadlines, different agencies, freelancers, costs, risk, and projects, an...

Get Results With Your Online Learning Programs!

July 23, 2015

I’ve helped to create numerous online learning programs and believe it or not, I actually prefer online instruction to in-person, with one caveat – the creators of the training must know what t...