Post of the day

A Valuable Part of Resource Management that is Often Overloo...

Resource managers often find themselves engrossed in perfecting their staffing strategies: either immediate optimal utilization or addressing urgent crises. Crises, such as when a significant portion of their team falls ill unexpectedly. Often, a critical aspect of resource management remains overlooked: cultivation of an internal team equipped with the requisite skills. This oversight can lead…

Customer Loyalty

RSS

Net Promoter Score – Use a Me...

Many companies I work with know and monitor their Net Promoter Score, NPS, but far fewer use it as t...

The Secret To Customer Service…..
shutterstock_151466639

Training your employees to provide the highest level of customer service may seem like a daunting task. Yet, once they have l...