Category Archives: Customer Loyalty
Net Promoter Score – Use a Metric to Start an Authentic Relation...
Many companies I work with know and monitor their Net Promoter Score, NPS, but far fewer use it as the constructive tool it was meant to be. Frequently I see it mixed in with a slew of other metrics ...
The Secret To Customer Service…..
Training your employees to provide the highest level of customer service may seem like a daunting task. Yet, once they have learned your system and flow, there are only a few essential keys to custom...
Have You Thought About What Your Customer Really Needs?
Some companies are in a business where they get emergency customer service calls. For example, if your business is web hosting and your client’s site goes down, their business could be damaged....
Loyalty Building For the Small Business
So you’ve invested money in an amazing website, crack social media specialist, and great copy. You’re getting business, but you’re not seeing a lot of behavior that signals customer loyalty – r...
Using Surveys – Make Them Count!
Using Surveys to Get Customer Feedback There are times when getting customer feedback is essential. You may be thinking of adding a new product or service, or you may be making sure that you have a g...
The Fastest Is Only One Part
We live in a world where Amazon Prime, and its free two day delivery is beaten out only by Amazon’s same day grocery delivery service. This very successful model shows us that speed of service must b...