Category Header: Customer Loyalty

Are your customers and clients loyal to your business? Can they be wooed away or simply forget about you for another? What even is customer loyalty these days and how in the world are you going to as...
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The Secret To Customer Service…..

Training your employees to provide the highest level of customer service may seem like a daunting task. Yet, once they have learned your system and flow, there are only a few essential keys to custom...
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Loyalty Building For the Small Business

So you’ve invested money in an amazing website, crack social media specialist, and great copy. You’re getting business, but you’re not seeing a lot of behavior that signals customer loyalty – r...
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Using Surveys – Make Them Count!

Using Surveys to Get Customer Feedback There are times when getting customer feedback is essential. You may be thinking of adding a new product or service, or you may be making sure that you have a g...
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The Fastest Is Only One Part

We live in a world where Amazon Prime, and its free two day delivery is beaten out only by Amazon’s same day grocery delivery service. This very successful model shows us that speed of service must b...