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Department Centered Cultures – A Major Roadblock for O...

Net Promoter Score – Use a Metric to Start an Authenti...

Many companies I work with know and monitor their Net Promoter Score, NPS, but far fewer use it as the constructive tool it was meant to be. Frequently I see it mixed in with a slew of other metrics being used as yardsticks with no actionable plans. ... Net Promoter Score – Use a Metric to Start an Authenti...

A Valuable Part of Resource Management that is Often Overloo...