Author Archives: Danielle

Department Centered Cultures – A Major Roadblock for Organizatio...

March 26, 2017

When looking at success stories in organizational development, we frequently find a common pattern: Highly-defined shared values with integrity at the core. Transparent communication, creating collab...

Net Promoter Score – Use a Metric to Start an Authentic Relation...

January 22, 2017

Many companies I work with know and monitor their Net Promoter Score, NPS, but far fewer use it as the constructive tool it was meant to be. Frequently I see it mixed in with a slew of other metrics ...

A Valuable Part of Resource Management that is Often Overlooked

March 29, 2016

Resource managers are often so focused on perfecting their staffing strategy for immediate optimal utilization, or putting out four alarm fires when half their team comes down with the flu, an import...

How To Decide On a Project Methodology

January 4, 2016

There are so many methodologies being thrown at us now it can be pretty hard to decide which one is best. (Perhaps because there really is no one that stands out as the best, but we will get to that....

Good Mentorship Programs Are Simply Awesome!

December 10, 2015

Should your company have a mentorship program? I could write pages about the benifits of having one, but let’s sum it up quickly. When considering building and implementing a mentorship program...

The Secret To Customer Service…..

December 10, 2015

Training your employees to give the highest level of customer service may seem like a daunting task. Yet, once they have learned your system and flow, there’s only a few essential keys to customer se...

You’re a Black Belt in What?

December 9, 2015

A few of my more mischievous clients like to tease me about being a Six Sigma Lean Black Belt. Honestly, most people have no idea what I’m even talking about when I announce that title, so for those ...

An Overview of the ADDIE Model for Instructional Design

December 1, 2015

When I am working on an instructional design project I frequently use the ADDIE model as my framework for creation. I find my clients are often fascinated with the process and want to know more so he...

What Is Organizational Development Anyway?

November 13, 2015

A few clients have asked me, “What even is organizational development and how can it fix our problems?” Well it’s different for every single organization out there and yes it can fi...

Have You Thought About What Your Customer Really Needs?

October 3, 2015

Some companies are in a business where they get emergency customer service calls. For example, if your business is web hosting and your client’s site goes down, their business could be damaged....